AS Contractors Boost New House After Care Services With Bigchange Mobile Technology


The rollout of a 5 in 1 BigChange mobile resource management system, which sees 65 technicians equipped with rugged tablets, is boosting customer service and efficiencies on-site with productivity gains of 20 percent.

Established just 7 years A&S Contractors has become a leading player in the fast-growing market for new build after-care.  The company works with major housebuilders, such as Taylor Wimpey, Countryside, Bellway, Vistry, and McCarthy & Stone.  A&S employs multi-skilled and specialist trade teams to work alongside the customer service and construction departments, carrying out NHBC remedial claims, assisting with high volume build programs, remedial repairs, and providing a technical report facility.

Providing a single cloud platform for CRM, job scheduling, mobile app, vehicle tracking, and customer portal, BigChange provides A&S with real-time 24/7 visibility of operations, improved control, customer service, and productivity. BigChange, which replaces a previous workforce management system, also links seamlessly with Sage accounts.

Sean Coldrick, Managing Director at A&S Contractors stated:

“Delivering an exceptional service and best value is our mission and we need a system that would support that.”

“More than anything we chose BigChange because the system was clearly backed up by real people; a team of professionals that have since proven to be invaluable in the roll-out of the system.”

A&S employs 65 mobile technicians able to deal with mechanical, electrical, gas, assisting their technicians covering all other building trades. The company sets itself apart in the market by being able to provide a turnkey operation.

With a head office near Chester, the company has expanded from the North West to the North East and to the Midlands, recently opening a new office and national training centre in Market Drayton.  BigChange is having the most impact on the mobile workforce and fleet operations, improving job scheduling, resource allocation, health and safety, and productivity, as well as reducing mileage.

Using the BigChange mobile app, engineers manage all work on-site aided by on-screen workflows to ensure all the correct procedures are followed and information recorded.  It is completely paperless and job cards are completed with accompanying on-site photographs, generating contra-charge reports at the click of a button. BigChange also has fully integrated vehicle tracking, providing time and location data, routing, customer ETA alerts, and driver performance reporting.

A&S is very enthusiastic about the BigChange customer portal facility, which will allow its customers to book jobs and access all information on their jobs.  The system is also being used to overhaul stock management, with real-time stock control and replenishment enabling increased stock on vans and the ordering of parts and materials by engineers via their tablets, again increasing on-site productivity.

Coldrick continued:

“BigChange has allowed us to really streamline our mobile operations.  Technicians are now much more self-sufficient; journeys to the depot are rare, first fix rates are improved and there are fewer wasted hours.  We are already seeing workforce productivity up by around 20 percent.”

“We know we are at the forefront of the new build after-care industry and we see BigChange as an important partner.  Like us they have a forward vision and ambition to grow; that fits very much with our own ambitions.”

Working alongside their customer base, A&S has developed technical innovations such as special glue bond procedures to resolve microcracking, and the bespoke on-site fabrication of retrofit cavity trays.  The innovations not only improve remedial work but also provide long-term solutions to provide the best value for clients and their customers. The implementation of the new mobile technology has been the obvious next step.

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New Health and Safety Accreditation for A&S

A&S Contractors have added SAFEMARK to the list of trade and Health & Safety accreditations, allowing us to work even closer with the NHBC and national house builders throughout the country.

Safemark is a pre-qualification assessment scheme that is Safety Schemes in Procurement (SSIP) member-assessed.

This means that contractors with Safemark have been assessed and confirmed by an SSIP forum member as meeting acceptable health and safety standards.

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2017 brings new regions

A & S Contractors move into 2017 with coverage across the North West in all divisions.

Through setting a clear set of objectives and using a sustainable business model, we will be looking to replicate the success of the North West in various other regions of the UK.

We aim to create, maintain and deliver teams of highly qualified tradesman in all of our existing divisions, New Build After Care, Mechanical & Electrical, FM Services, and Grounds Maintenance.

Our recent recruitment campaign has brought forward some highly qualified professionals with years of experience, allowing us to move forward with confidence in these still uncertain times.

Our strategy will remain the same, focusing on our clients’ needs and service provided whether in the retail market, commercial or nationwide house builders.

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New Software Ignites New Build Aftercare Market

The installation of new software has cemented A&S Contractors’ place in the Aftercare Maintenance Market of the new build sector.

Existing and new clients are now able to track orders and customer responses on a daily basis, giving live updates and locations of the on-site technicians along with completed and on-going reports.

Secured clients now brings six of the top 10 house builders in the UK to utilise A&S Contractors’ experience within this sector.

The adjustment has now given A&S Contractors the opportunity to venture into new territories with the Midlands being next on the agenda with the current client list showing investments being made along the M6 Corridor.

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Joining forces with West Cheshire College

A & S Contractors have proudly joined forces with West Cheshire College bringing the first Multi-Trade apprenticeships to the North West.

We have created an opportunity for 10 new apprenticeships to join our ever expanding team of Multi-trade technicians working alongside some of the UK’s biggest house builders and retail companies.

To apply for any of the up and coming new roles within A&S Contractors, including Multi Trade Technicians – Electrical Engineers – Plumbers – Joiners/Carpenters – Apprenticeships, visit our career opportunities page.

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A&S Contractors (NW) Ltd report record growth

2015 Statistics for A&S Contractors (NW) Ltd confirm record sales and growth in line with an expansive strategic plan to double turnover and workforce by 2018.

  • Sales growth of 56% lfl v 2014 across a varied order book
  • Net profit increase of 91%
  • Employee numbers up to 50 plus
  • Extensive additions to fleet
  • Integration of in house customer care functions
  • 33% increase in Client Numbers
  • Integration of in house procurement function
  • Current mobilisation of CRM software
  • Conversion of technicians to field based operatives

A&S continues to have a two-pronged approach to its sales strategy and business relations in the form of

  • Planned / reactive maintenance to corporate / commercial / management companies
  • Customer care / aftercare to the UK’s leading house builders

2015 has proven to be the company’s best yet, with more to come in 2016.

Based just outside of Chester, A&S is looking to replicate its successes in the North West of England/Wales to become a nationwide facilitator of maintenance and customer care.

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