11th August 2021 – Newbuild aftercare specialists A and S Contractors talk about the succession they have gained through Covid, despite the pandemic and their plans for the business moving forward.
It is fair to say the last 18 months have been a challenging time for all business across to the world, but here at A & S we like to focus on the positives we have achieved despite the hurdles that have been put in front of us.
Being the UK’s leading new build aftercare company, it was imperative for us when the first initial lockdown hit, we implemented all the correct policies and procedures to ensure the safety of our employees, customers, and clients. Although the decrease in work and restriction of access into properties we are proud to say we have continued to work and push through out. Assisting our key workings and emergency call outs.
With Covid cases rapidly increasing we introduced a new contactless sign of system for our customers to ensure a 2m distance was always kept, as well as enabling us to complete jobs in a professional manner with appropriate sign off.
As a company we invested in COVID safe PPE equipment for all our of employees as well as setting our internal team to work from home.
At A and S we are all about internal progression and employee support and despite of the pandemic we continued to push our work force resulting in 6 internal promotions, in turn requiring a large requirement drive.
We now have a 30% increase of technicians on site, to ensure our standard of customer service and quality to kept to our high standards at all times and supporting our clients through any requirements they may have.
Because of our success and determination throughout we have now invested in a fleet of 50 new vehicles, new uniform, high tech CRM system and new PDA’s. These investments have assisted in the expansion of our Northeast and west midlands region enabling us to recruit a new director whom which we know will continue our success in the North East.
Customer service has always and will always be our main focus within the company and having the reputation we do; we are now proud to work with an additional 6 new clients that have come on board with us and maintaining the excellent relationship with all existing clients.
As a company we are excited to see what the next 12 months bring for us and continuously push to progress and maintain the excellent reputation we carry across the UK.